You want to know your child will be safe, supported and happy.
You need clear information you can use quickly and confidently.
A dedicated point of contact for students and families.
Support throughout the student journey, not only when something goes wrong.
Academic and English-language support built around the learner.
Access to pastoral, health and wellbeing support.
Encouragement to participate fully in school and community life.
Fees
Tuition and other international student costs.
Visa
Information about the appropriate New Zealand immigration status.
Insurance
International student insurance requirements.
1. Talk to us
Contact the International Team.
2. We listen
We clarify the issue and work with you to find a solution.
3. Formal complaint
If needed, use Haeata's formal complaints process.
4. External support
NZQA and Study Complaints information remains available.
International Student Fees 2026-2027
Tuition and associated international student costs.
Application & Enrolment Form
Application information for prospective international students.
Contract of Enrolment – Terms & Conditions
Terms that apply to international enrolment.
Refund & Withdrawal Policy
Refund conditions, withdrawal and related processes.
Complaints & Dispute Resolution Procedure
How to raise concerns and access external dispute resolution.
Insurance Requirements
International student insurance information.
Accommodation & Homestay Information
Accommodation expectations, arrangements and practical information.
Code of Practice 2021
Education (Pastoral Care of Tertiary and International Learners) Code of Practice.
Latest Haeata ERO Evaluation
Independent quality assurance information.
Fees & dates
Current fees, school terms and study options.
Programmes
Academic pathways, ESOL and specialist programmes.
Applications
Application process and enrolment requirements.
Agent resources
Prospectus, presentations, photography and approved collateral.
Agreements
Information about becoming an approved education agent.
Contact
Speak directly with Haeata International.
International Prospectus
Public resource · PDF
Agent Prospectus - 4 Pages
Approved agent resource · PDF
2027 Fees
Public resource · PDF
Study Tour Programme Overview
Public resource · PDF
Marketing Resources
Approved photography, logos and copy.
Agent Agreement
For approved or prospective agent partners.
We work with education agents who share our commitment to student wellbeing, accurate advice and ethical international education.
Fill out our Agency Details form and then we will be in touch.
Haeata's International Team and teaching staff maintain regular contact and can discuss learning, wellbeing and progress with families.
The International Team is a clear first point of contact, alongside teachers and wider student support staff.
Support can include ESOL teaching, classroom support and individual language goals.
See the Homestay section for current arrangements, responsibilities and support information.
Start by contacting the International Team. A formal complaints process and external support options are also available.
Use the partnership form above to start a conversation with Haeata International.
Use the Fees section or download the current International Student Fees document.
Haeata supports a range of study durations. Current programme details should be confirmed with the International Team.
Use the current Application & Enrolment Form and follow the application instructions provided by Haeata International.
Use only approved Haeata International marketing resources from the Agent Resource Library.
Talk to a real person.
Families and agents should be able to reach the International Team directly for questions about study, applications, support and partnerships.
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